NPS complaints: The National Pension System (NPS), overseen by the Pension Fund Regulatory and Development Authority, is a voluntary retirement savings plan designed to provide financial security to subscribers in their retirement years.
However, NPS subscribers may sometimes encounter problems that require attention. NPS-related grievances may involve transaction issues like delays in contributions or incorrect deductions, maintenance concerns related to the Permanent Retirement Account Number (PRAN), and service-related complaints.
NPS grievances
So how does one file a complaint? We take a look at the process for registering and resolving grievances related to the NPS.
- To file a complaint, subscribers can utilize the online grievance redressal portal. By visiting the
NPS Trust website (www.npstrust.org.in) and navigating to the “grievance/ enquiry” section. - Users can complete an online form with relevant information such as their PRAN and the nature of their grievance.
- Upon submission, an acknowledgement number will be provided, which can be used to track the status of the complaint.
NPS Customer Care
- To register a complaint, subscribers can reach out to a customer care representative by calling the toll-free number 1800-222-080.
- They can also send an e-mail with the complaint details to the designated NPS e-mail address. It is crucial to provide the PRAN and contact information to ensure a timely response.
NPS: Registering Complaints via Mail
Subscribers can send a comprehensive letter to the National Securities Depository Limited¡¦s (NSDL) Central Record Keeping Agency (CRA) office, along with copies of relevant documents and their PRAN details.
NPS: In-Person Complaint Submission
Subscribers have the option to visit their PoP SP (Point of Presence Service Provider) branch and submit their grievance in writing. The PoP SP will then forward the complaint to the appropriate authority for resolution.
NPS: Escalating Unresolved Grievances
In cases where a grievance remains unresolved after 30 days, subscribers can reach out to higher authorities for assistance. These include:
- The NPS Trust, which is responsible for overseeing the operations of the PoP branches.
- Subscribers can submit their grievances to the
PFRDA via the official website as well.
Article based on information from Centre for Investment Education and Learning content which appeared in Economic Times
